Proven Process: In commercial production with over 1,000,000 amp-hours plated. Service parts in continuous use since 2008.

7 ways to decrease those online dropout rates...

20 August 2013
Sage Pay

Earlier this year, when we conducted our e-Business Benchmark report, we found that small businesses were converting just 6% of their website visitors into customers.

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Tags: Customer experience, sagepay, online shopping, stock, ecommerce, Sage Pay's e-business benchmark report, checkout, shoppers, dropout rates, Hot Topic, 3D Secure, e-commerce

Don't leave customer loyalty to chance...

18 April 2013
Sage Pay

Put yourself in your customers' shoes and think about all the different shops you buy from online. There'll be some that you always go to - either because you particularly like the experience or simply haven't found anything better. There'll be some that you find for one-off purchases through search. And then there'll be a whole bunch that you hardly ever think about and struggle to remember even when you want to purchase or re-purchase from them.

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Tags: Customer experience, online shopping, Customer loyalty, Sage Pay's e-business benchmark report, Hot Topic, e-commerce

Demystifying the e-commerce enigma...

08 April 2013
Sage Pay

Sage Pay is participating in a series of free events across the UK, hosted by the Digital Marketing Academy. Each event brings industry experts together to talk about a different area of digital business; sharing their experience and insights into developing a successful online presence. The latest event, called E-commerce Explained: 3 Basic Tools For Getting Online will focus on starting your own online sales channel.

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Tags: Digital marketing Academy, online shopping, Sage Pay's e-business benchmark report, Hot Topic, e-commerce, Sage Pay

Live chat for customer service comes of age...

08 April 2013
Sage Pay

We recently published a blog on our e-Business Benchmark microsite and it has been a popular post  so we thought it’d be valuable to pass on:

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Tags: Customer experience, live chat, online, ecommerce, Sage Pay's e-business benchmark report, Hot Topic, e-business benchmark, e-commerce, Sage Pay

Five ways to increase sales from existing customers

22 February 2013
Sage Pay

For many e-commerce businesses, increasing traffic is the holy grail. But is this the best approach? In fact, focusing instead on increasing your average order value for existing customers can be a more cost-effective approach.

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Tags: Customer experience, cross-sell, online shopping, upsell, online success, The Garden Pharmacy, Sage Pay's e-business benchmark report, HunkyDory Home, Hot Topic, conversion, e-commerce, Sage Pay

Want to know the secret to online success...?

05 February 2013
Sage Pay

It’s a really exciting day at Sage Pay HQ as we launch our 2013 e-Business Benchmark Report.  The report has been a long time in coming and we’re finally ready to unveil our findings!

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Tags: Customer experience, Not on the high street, conversion rates, payments, Overseas Expansion, office shoes, e-business, cancer research, ecommerce, Sage Pay's e-business benchmark report, website, fraud, PCI DSS, ecommerce report, Online conversion rates, Hot Topic, tastecard, Sage Pay

And the winner is...

06 August 2012
Sage Pay

A huge thank you to all the participants of our e-business benchmark survey.  We know the survey is a long one but the information we gain from you really is invaluable and the more we get, the more insightful our final report will be.

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Tags: e-business benchmark survey, Sage Pay's e-business benchmark report, e-commerce

Our 2012/13 e-business benchmark survey is here!

09 July 2012
Sage Pay

It's that time again when we're compiling information for our e-business benchmark report to let you in on the secrets of trading online, focusing on areas including: 


  • Getting people to your site

  • Influencing a purchase

  • Making it easy for people to pay

  • Fraud and Security

  • Expanding overseas

  • Mobile and Social commerce


But we need your help! Of course, the more completed surveys we get, the more insightful our results will be, so please get filling in- it shouldn’t take more than 15 minutes of your time and we'd love to hear from you!

Plus you'll get the chance to win £1000 towards your business or one of 10 £50 Amazon vouchers.

 And as if thats not enough incentive, every respondant will receive a complimentary copy of the report hot off the press!

Take the survey now!

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Tags: Customer experience, online payments, conversion rates, retail. e-commerce, payments, security, E-Business Benchmark Report, social media, e-tail, ecommerce, Sage Pay's e-business benchmark report, checkout process, multi-channel, PCI DSS, e-business benchmark, e-commerce, Sage Pay

Do your emails stand out in the preview pane?

28 May 2012
Sage Pay

Sarah Orchard is a consultant at Orchard Marketing Associates and an expert contributor to Marketing Donut, the marketing advice website for small businesses. Sarah, in partnership with Marketing Donut has kindly provided us with some information and top tips on how to make sure your emails have maximum impact in your customers inbox....

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Tags: online, Orchard Marketing Associates, ecommerce, Sage Pay's e-business benchmark report, email newsletters, Marketng Donut, Guest Blog, e-business benchmark, e-commerce, Sage Pay

Tempt your customers with a breadcrumb trail...

04 April 2012
Sage Pay

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Tags: Customer experience, usability, online payments, online shopping, online, conversion rates, payments, online business, Business of the Month, experience, e-tail, ecommerce, Sage Pay's e-business benchmark report, website, Sage Pay's Business of the Month, customer focus, Biscuiteers, e-commerce, Sage Pay

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