Proven Process: In commercial production with over 1,000,000 amp-hours plated. Service parts in continuous use since 2008.

Great customer service is proactive not reactive...

19 April 2013
Sage Pay

Ashley Verrill is a market analyst a Software Advice. She has spent the last six years reporting and writing business news and strategy features.  Following our last blog around customer loyalty, Ashley has provided us with more tips around how to provide great customer service, by focusing on the proactive rather than the reactive… 

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Tags: Customer experience, online payments, online, online business, online success, ecommerce, customer focus, Hot Topic, customer service, e-commerce

Five ways to increase sales from existing customers

22 February 2013
Sage Pay

For many e-commerce businesses, increasing traffic is the holy grail. But is this the best approach? In fact, focusing instead on increasing your average order value for existing customers can be a more cost-effective approach.

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Tags: Customer experience, cross-sell, online shopping, upsell, online success, The Garden Pharmacy, Sage Pay's e-business benchmark report, HunkyDory Home, Hot Topic, conversion, e-commerce, Sage Pay

A model business...

29 July 2011
Amy

We have many customers who have grown with us, right from the very first day they began trading.  Many of them have gone on to become well-established brands.  Missguided is one company who has been with us since they set up shop in March 2009 with just one employee.

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Tags: Customer experience, online payments, e-commerce technologies, online, growth, online success, next day delivery, Missguided, Sage Pay's Business of the Month, f-commerce, social commerce, e-commerce

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