Proven Process: In commercial production with over 1,000,000 amp-hours plated. Service parts in continuous use since 2008.

No-shows and cancellations: the curse of service businesses...

01 April 2014
Guest Blogger

Having worked closely with thousands of service-based SMBs since 2008, Glenn Shoosmith founder and CEO of Sage Pay’s online booking partner BookingBug shares a round-up of how some of the businesses he’s worked with are banishing last minute cancellations and customers that don't show up to appointments, for good...

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Tags: customer service, SMB's,, missed appointments,

Award winning customer service

25 October 2013
Sage Pay

We are delighted to announce that last night at the Top 50 Companies for Customer Service awards, we placed #14.  A fantastic achievement for our staff that work 24/7 taking calls from our customers.

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Tags: Customer experience, sagepay, customer service, Top 50 companies for customer service

Sage Pay Customer Service

24 October 2013
Sage Pay

Customer service can make or break a business.  We’ve all heard, or experienced our own horror stories, and poor service is something that should be a thing of the past for Sage Pay customers.

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Tags: customer service, Top 50 companies for customer service, e-commerce, Sage Pay

Great customer service is proactive not reactive...

19 April 2013
Sage Pay

Ashley Verrill is a market analyst a Software Advice. She has spent the last six years reporting and writing business news and strategy features.  Following our last blog around customer loyalty, Ashley has provided us with more tips around how to provide great customer service, by focusing on the proactive rather than the reactive… 

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Tags: Customer experience, online payments, online, online business, online success, ecommerce, customer focus, Hot Topic, customer service, e-commerce

Shipping your Eau de’s for Christmas

20 December 2012
Sage Pay

As an online shopper myself, there is nothing worse than bad delivery.  Working from 9am-5:30pm every day and then having an extra hours commute home, means I don’t stand a chance of being in when my Christmas shopping gets delivered. Not a chance.

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Tags: Customer experience, online payments, online shopping, online, online business, Business of the Month, ecommerce, delivery, Sage Pay's Business of the Month, customer focus, customer service, e-commerce, Sage Pay

Cooking up a storm...

09 July 2012
Sage Pay

This month I’ve been looking at innovative businesses that are using e-commerce to make the customer journey as simple and speedy as possible.

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Tags: Customer experience, usability, online payments, online shopping, online, payments, online business, Business of the Month, Housebites, website, checkout process, Sage Pay's Business of the Month, customer service, e-commerce, Sage Pay

Twenty tips to help you get the most out of Twitter

03 April 2012
Sage Pay

Here at Sage Pay we are avid users of social media, and we know that many of you lot are too.  But once you've got your account up and running, what happens next?  We've been in contact with the team at MarketingDonut.co.uk for their top tips on how to make the most of Twitter.  Sonja Jefferson is owner of Valuable Content Ltd and an expert contributor to Marketing Donut, the marketing advice website for small businesses and she's given us some invaluable advice below on how to get started:

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Tags: Customer experience, online payments, online shopping, online, twitter, online business, social media, ecommerce, customer focus, Guest Blog, customer service, e-commerce

Game On...

22 February 2012
Sage Pay

This year our company resolution is to take the pressure out of getting set up online and to really champion those start-up businesses. So we recently announced an overhaul of our Merchant Services package for new e-tailers.

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Tags: online payments, online shopping, Internet merchant account, Business of the Month, Merchant services, e-tail, ecommerce, Sage Pay's e-business benchmark report, Pucket, Internet World, customer service, e-commerce

Are you experienced....Part 2

24 May 2010
Sage Pay

I thought I’d follow up Simon’s blog about customer experience to let you know how we’re putting these ideas into practice.  Afterall, it's all very well to talk about these things, but are we putting our money where our mouth is?

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Tags: Customer experience, Internet World, customer service, e-commerce, Sage Pay

Twitter down to a 'tea'

18 May 2010
Amy

This month I feel as though I’ve spent most of it on social media of some sort.  From manning Sage Pay's Twitter account along with my dedicated social media team, to spending my free time uploading pictures of the last night out with friends on Facebook and keeping up with the gossip.  It’s gotten to the point where I know pretty much everything that’s been going on without actually being told by anyone.

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Tags: Teapigs, twitter, social media, Sage Pay's Business of the Month, customer service, e-commerce, Sage Pay

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