Proven Process: In commercial production with over 1,000,000 amp-hours plated. Service parts in continuous use since 2008.

Can eCommerce save the High Street?

18 June 2015
Amy

Over the past few years we’ve seen many much-loved high street chains go into administration. Retailers of physical stores have been hit hard by the digital age and there's a tendency for high street retailers to see eCommerce as the enemy.

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Tags: Customer experience, Epos

How retailers can replicate the in-store experience of the Apple store

08 June 2015
Amy

If you were to ask 100 people to name the best in-store retail experience, it’s very likely that almost all of them will name Apple, the undisputed king of customer experience.

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Tags: Customer experience, Sage Pay, in-store,, cloud connect, Epos, apple, the cost of queues, face to face

New Year, New Business? Sage Pay-The Benefits

10 January 2014
Sage Pay

Every day we speak to hundreds of businesses all looking for advice on how to get their online business up and running, and the one question we get time after time is what are the benefits of using Sage Pay?

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Tags: Customer experience, online shopping, online business, social commerce, e-commerce, Sage Pay, payment gateway, Sage accounting software, Sage Integration

Data breaches and fraud: The unknown risk in telephone payments (and how to reduce them!)

12 November 2013
Sage Pay

MOTO (Mail Order, Telephone Order) payments are vital tools for distance-trading businesses and done well, they offer an essential part of a positive customer experience. However, MOTO payments can carry a substantial element of risk for the organisation collecting them - associated with the people, systems and processes through which the organisation operates.

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Tags: Customer experience, sagepay, Sage CRM, Mail order, Hot Topic, MOTO, e-commerce, telephone order

5 things to consider when using Sage Pay's responsive templates...

30 October 2013
Sage Pay

This month's guest blog is from Cyber-Duck, one of the UK's leading independent digital agencies. They specialise in user experience (UX), stunning web design and technical development. Ramon Lapenta, Front End Developer at Cyber-Duck talks us through his top 5 things to consider when using Sage Pay's responsive templates...

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Tags: Customer experience, Cyber-Duck, responsive payment pages, Guest Blog, e-commerce

Award winning customer service

25 October 2013
Sage Pay

We are delighted to announce that last night at the Top 50 Companies for Customer Service awards, we placed #14.  A fantastic achievement for our staff that work 24/7 taking calls from our customers.

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Tags: Customer experience, sagepay, customer service, Top 50 companies for customer service

Hot off the press...New Drupal Commerce Integration

20 September 2013
Sage Pay

Sage Pay has announced the launch of the first official integration module with Drupal Commerce, enabling businesses to take advantage of business growth tools such as multi-currency, mobile and social commerce via a single integration.

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Tags: Customer experience, multichannel, Drupal 7, Mobile, Drupal, Drupal Commerce, i-Kos, e-commerce, overseas

Trusted Shops - Europe's leading trustmark creates confidence

05 September 2013
Sage Pay

Trust plays an important role on the Internet. The fear of losing money is one of the biggest barriers in online shopping and means lost sales for online retailers. Unlike in a physical store, you are asking your customers to part with their money in advance of receiving the goods -so any sign that their personal data might not be secure means they will drop-out of the process.

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Tags: Customer experience, online shopping, conversion rates, security, Trusted Shops, reassurance, Guest Blog, e-commerce

7 ways to decrease those online dropout rates...

20 August 2013
Sage Pay

Earlier this year, when we conducted our e-Business Benchmark report, we found that small businesses were converting just 6% of their website visitors into customers.

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Tags: Customer experience, sagepay, online shopping, stock, ecommerce, Sage Pay's e-business benchmark report, checkout, shoppers, dropout rates, Hot Topic, 3D Secure, e-commerce

How to make the most of Pinterest

17 July 2013
Sage Pay

Many of the businesses that we speak to day-to-day are aware of the buzz but have not yet ventured onto the Pinterest platform, preferring instead to stick to the most popular channels such as Twitter and Facebook.  But with almost 50 million users, surely it’s worth another look?

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Tags: Customer experience, sagepay, traffic, conversions, pinterest, Hot Topic, sales, e-commerce

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