As an online business, you'll be familiar with the signs that the web browser you are on is secure, including a URL change from HTTP to HTTPS and the familiar padlock symbol in the browser bar. These signs indicate to your customers that they are using a secure website and their details will be kept safe.
However this security measure is being upgraded so over the next few months, all major internet browsers (e.g. Chrome, Internet Explorer, Firefox) will be making some changes to this validation.
This update will happen automatically so you won't need to take any action. Additionally, this change will not impact the majority of your shoppers apart from a small fraction who are using very outdated browsers on old computers.
As a result of this change, these customers may see security warnings (e.g. browser errors, security certificate warnings) on their web browsers when using a secure website.
Although this upgrade is being made via internet browsers and is not directly related to you or your business, you may encounter questions from shoppers who have been impacted by this change. They simply need to upgrade to the latest version of their internet browser.