The Sage Pay team will be working really hard to improve everything we do this year. I want to highlight some of the things I’m most excited about and will do that in several blog postings over the next couple of weeks.
The first is around how we communicate with customers, partners and developers. We have significant plans for this year which incorporate a new website, the relaunch of our partner programme and an overhaul of how we engage with developers including providing them with new style kits. When we rebranded last April as Sage Pay we launched a new website as you would expect. However, we’re not satisfied with it’s capabilities and so our marketing and development teams have been working for some time now to design and build something that will enable us to provide a lot more value. The change involves moving from an Adobe content management system to Drupal, an open source platform and we’ll also be integrating a new knowledgebase. So this is more than brochure-ware we’re talking about!
It will mean that we can communicate and connect in a much more integrated manner and cater for you, whatever your preferences. So for example, while our telephone support is unsurpassed, sometimes you prefer to quickly go online and get the answer yourself, rather than make a call. In fact the personal example I give, is that I often want to resolve a query on a companies website using self-service because I’m on the phone to someone else at the same time, usually my Mum! We’re looking to go live by March and it’ll be great to see your feedback. It will also be the same time that I take my first steps with Twitter….